Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the Ghee Good website ("Ghee Good", "we", "us", or "our"). By accessing or using our website and services, you agree to these Terms. Please read them carefully before using our platform.


1. Ordering and Delivery

1.1 Customers can place orders through our website for either same-day delivery or weekly subscription services.

1.2 For weekly subscriptions, customers must pay in advance for a minimum of five consecutive days of tiffin delivery. Orders must be placed by 2pm the day before the delivery day.

1.3 Same-day orders can also be placed at our physical shop location.

1.4 Delivery is currently available in the suburbs of Tarneit, Truganina, Williams Landing, Hoppers Crossing, and Point Cook. Additional suburbs may be added in the future.

1.5 Delivery timing is between 3:30pm and 7:30pm. Actual delivery times may vary based on route and order volume.

2. Tiffin Options and Pricing


2.1 We offer two tiffin options: Tiffin 1 and Tiffin 2, each with different combinations of curries, rotis, rice, and snacks.

2.2 Pricing varies based on the number of tiffins ordered and whether the customer opts for a weekly subscription.

2.3 Combo discounts are available for orders of two or more tiffins delivered to the same address.


3. Subscription Flexibility

3.1 Customers with weekly subscriptions have the flexibility to skip tiffin service for a day by replying "No" to the text notification received before lunchtime.

We use industry-standard encryption technology to secure sensitive data transmitted during online transactions.

3.2 Skipped days are added to the end of the subscription period.


4. Ordering and Delivery Management

4.1 Ghee Good will provide notifications and order management tools for efficient handling of orders, including printing of delivery labels and tracking of order status.

4.2 Orders can be categorized and printed based on delivery suburbs for streamlined delivery management.


5. Special Offers and Notifications

5.1 Periodic special offers and discounts may be provided to customers via email or text message.

5.2 Customers who have not ordered from Ghee Good for more than one month may receive special offers to incentivise future orders.


6. General Provisions

6.1 Orders are subject to availability and may be limited based on capacity.

6.2 Ghee Good reserves the right to modify, suspend, or terminate services, pricing, or these Terms at any time without prior notice.

6.3 By using our services, you agree to comply with all applicable laws and regulations.

6.4 Ghee Good is not liable for any damages, losses, or liabilities arising from the use of our website or services.

6.5 These Terms constitute the entire agreement between the parties regarding the subject matter herein and supersede all prior agreements and understandings.


7. Contact Information

If you have any questions or concerns about these Terms or our services, please contact us at 03 9749 1507.

By using our website and services, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions for Ghee Good.